Address
555 S Warm Sands Dr
Palm Springs,
CA
92264
Near: Ramon RD
Address
555 S Warm Sands Dr
Palm Springs,
CA
92264
Near: Ramon RD
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Horrible ....Beware
We've stayed here multiple times over the years but never again. The new owner is a liar and a bully. He doesn't tell anyone that checks in that it's no longer a gay resort or, calls them the day before check in after it's too late. We found out by lying at the pool through other guests. We went in an asked the manager/owner at the front desk about it and he argued with me told him I knew and that he explicitly told me when I made my reservation. When I told him we were going to check out and find another place and would be expecting a refund he screamed at me across the lobby "you will get no refund". I feel really bad for the straight couples that checked into this place this weekend. The website says it's a boutique hotel in the heart of Palm Springs. It's a dump and we've all put up with it for years since we live the vibe by the pool. Everyone around the pool had the same experience. At least I was evicted like diabloblanco that stayed here in March for discussing by the pool! Since he tried this same thing at the resort next door you'd think he'd have a clue.
Awful experience
My recent experience staying at the Warm Sands Villas was a bewildering and deeply disappointing experience. Edit: Here's the TV news coverage of the incident: http://www.kmir.com/story/34798048/one-less-clothing-optional-resort-in-the-nude-capitol-of-the-world We booked FIVE rooms for a friend's 50th bday weekend. AFTER check-in we were informed that usual "clothing-optional" policy was suspended for the weekend due to the presence of straight couples they had booked, and we needed to put our suits back on. This, despite "clothing optional, gay men's resort" was explicit on my reservation confirmation email, their own marketing materials, and about any travel website on the internet. Asked for some sort of recompense for being denied one of the main reasons we selected WSV, the new (straight) owner, Frank (over the phone, through his desk clerk) flatly refused ANY accommodation. We complied for the rest of the day, but told the clerk that in light of this, we would be "clothing optional", the following day. Frank immediately called to protest, but I affirmed that we were not getting the experience we paid for, and in light of no discount or accommodation, some of us may be swimming the following day without our suits. Discussion got heated, but Frank agreed we could do so, if we agreed to respect the sensitivities of the straight couples should they be in the pool area. We agreed we would, of course. First thing the following morning, we were told that if we swam nude, we would be evicted, a reversal from the night before. By the pool, we discussed this with the other guests at length, who we found out had their OWN heated discussions with Frank regarding this very issue during the weekend. One gay couple even checked out as a result. In fact, we mentioned our quandary to one of the straight ladies, who was very sympathetic, and thought the situation completely outlandish. About 1pm, I was called from the pool area to the office, and 6 policemen were there with the desk clerk. They told me Frank wanted my group evicted immediately. I asked the clerk why, and, I kid you not, he said it was because "we were discussing the issue with the other guests, and he wants you gone." I was in complete disbelief, and reviewed my rights with the PS officers (who were very helpful, respectful, and great, by the way). I was told that Frank was within his rights to evict anyone at any time, so we didn't have a leg to stand on. I asked if we could be refunded the remaining money of our stay, and the message came back, "take it up with your card company". Frank did finally agree to evict just my suite (4 of us, including the birthday boy), a small mercy. We left the resort as soon as we could pack. One by one, other guests went to the office to express their outrage on the situation. I watched as even the straight woman made the desk clerk call Frank and she told him off over the phone. This whole situation could have been averted had Frank mentioned the suspension of "clothing optional" BEFORE we checked in, during the many times we spoke in arranging the room block. I can't imagine we wouldn't have complied, had we had been able to make an informed choice. This was at best, terrible communication, and at worst, a capricious "bait and switch". In fact, both desk staff members we spoke with complained bitterly that this happened often, and they were constantly put in the middle: Frank booking gay and straight guests, not making the other aware of the policies and resulting awkwardness that could ensue. I will definitely own that I was assertive and confrontational. We were denied a major component of our vacation experience, and NO effort was made to make up for it. In fact, we were humiliated and punished for standing up as consumers. For this, I encourage gay travelers to look elsewhere in Palm Springs (and straight travelers, too...). (Update: We've since found out Frank had bought another gay clothing-optional resort next door, but failed in the attempt to convert to a straight clientele. He had to lease it to All Worlds, and had Warm Sands Villas up for sale).
Great getaway
Stayed here for 4 nights, it is very relaxing. Very clean and staff goes out of their way to make you feel comfortable. I am coming back next month.
thieves
They double charged me for my stay and the blamed the credit card company. If you like hassles and getting robbed, then you'll love this place!
A great time over the weekend at Warm Sands
This was my second stay at the Warm Sands Villas, and it was great. Everyone there from the owners to the housekeepers were so welcoming and nice. Dan the GM is fantastic! He does a wonderful job from ensuring you are having a great and relaxing stay. I will recommend this place to my friends, will be coming back, that is for sure! Thanks Dan, Matt and and Doug!